Elia MOTIVE stainless steel cutlery

Delivery Charges

United Kingdom & Northern Ireland – FREE delivery on orders for £100.00 or more; a £5.95 delivery charge will apply to smaller orders.

International shipping costs vary. For all international orders, shipping is charged at cost, based on order value and estimated size/weight of package. The shipping charge will be added to your order at checkout when the destination country is added. The international shipping charge does NOT cover any import duty or taxes that may be due. If any import duty or taxes are owed, it is the responsibility of the ‘receiver’ (i.e. the customer), to pay them, not the ‘sender’ (i.e. Lincoln House Ltd.). The receiver will be contacted by the relevant organisation in their own country regarding payment.

Delivery Times

An approximate timescale for despatch is given for each product. We will endeavour to inform customers of any deviation from stated times. Please note delivery timescales may vary for unforeseen reasons (e.g. national/international carriage times).

For more detailed delivery times indicator, please click here.

Damaged or Faulty Goods 

In the unlikely event that you receive an item that is damaged or faulty, we can offer a replacement, or full refund, within 30 days of the customer receiving the order. We simply require photographic evidence of the damaged/faulty item with order number.

To return a damaged or faulty item is free of charge, please contact [email protected] with your name, address & order number and our customer service team will generate a shipping label for you.

Once the item has been received and inspected, you will be notified that a replacement item(s) has been despatched to you, or a refund has been issued.

Returns

We understand cutlery comes down to personal tastes. And sometimes it just doesn’t work out… If you’ve changed your mind and want to return your order, we ask that you contact our sales team and return the item(s) in an unused condition and in its original packaging, within 30 days to:

Lincoln House Ltd.
5 Neville Park
Baltonsborough
Somerset
BA6 8PY

Unfortunately, we aren’t able to cover the cost of returning unwanted items, so the postage cost of returning these items is the responsibility of the customer. Please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our offices.

Once the item has been received and inspected, you will be notified that your refund has been issued. Please note the item must be returned with the original packaging, as new, unused, and free of defects.

If you cancel your order before the items are shipped out a refund will be issued right away.

Exemptions

Sterling silver goods, bespoke items (including made to order canteens, or any engraved items) and goods sent to non-EU countries are exempt from the terms of the ‘Distance Selling Regulations’. Please contact us by email or phone should you wish to return these items.

These terms and conditions are in addition to your statutory rights.